Balanzo 3-Piece Cookware Set

1. Right of Withdrawal (Cooling‑off Period)

You have the right to cancel your order within 14 calendar days without giving any reason. The withdrawal period expires 14 days from the day you receive the goods.

2. How to Return

Please send an clear statement to return the item (email, message or return form).

Return the goods within 14 days after you informed us.

We recommend using a trackable shipping method. You are responsible for the return shipping costs, unless the item is defective, wrong or damaged.

3. Condition of Returned Items

Items must be returned unused, in original packaging, with all tags intact, and without damage, stains or wear.

4. Refund Process

Once we receive and inspect the returned item, we will approve and process your refund within 14 calendar days.The refund will be issued to your original payment method (credit card, PayPal, etc.).

5. Non‑returnable Items

For hygiene or safety reasons, the following items cannot be returned:

Personalized / custom-made products

Underwear, swimwear (if hygiene seal removed)

Opened beauty/health products

we strive to provide a seamless and hassle-free shopping experience for our valued customers. This includes ensuring that your orders are delivered tMoennao you in a timely and secure manner. Please take a moment to review our shipping policy to understand how we handle shipping and delivery.

Order Processing:

Once you place an order with us, our team will process it within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.

We will send you a confirmation email with your order details and tracking information once your order has been processed and shipped.

Shipping Methods:

We offer various shipping methods to cater to your needs. The available options will be displayed during the checkout process.

Our standard shipping method is through reputable courier services, ensuring reliable and efficient delivery.

Shipping Timeframes:

The estimated delivery time will depend on your location and the shipping method chosen.

For domestic orders, please allow 3-7 business days for delivery.

International orders may take longer, typically between 7-14 business days, depending on the destination.

Shipping Costs:

Shipping costs will be calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process.

We may offer free shipping promotions from time to time. Please refer to our website or promotional materials for more information.

Tracking Your Order:

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

Please note that it may take up to 24 hours for the tracking information to be updated in the courier's system.

Customs and Duties:

For international orders, please be aware that customs duties, taxes, and fees may be applicable upon arrival in your country. These charges are the responsibility of the customer and are not included in the product or shipping costs.

Genevieve is not responsible for any delays or additional charges incurred due to customs processes.

Order Tracking and Support:

If you have any questions or concerns regarding your order, please feel free to contact our customer support team. We will be happy to assist you and provide updates on your shipment.

Please note that the shipping policy outlined above is subject to change without prior notice. Any updates or modifications will be communicated on our website. We appreciate your understanding and cooperation.

Thank you for choosingGenevieve . We look forward to delivering beautiful artwork to your doorstep!